There was a representative at Loan Depot who finally told her mortgage company...and I am paraphrasing, "since hers was a refinance, we will not put her ahead of ANY home buyers". This is the worse experience I have ever had. I worked, with my father In-law on this refinance process and it was a very frustrating experience for him as a Senior Citizen, Veteran and me as a Realtor, with vast personal knowledge of the loan refinancing process.He should have closed before Thanksgiving but the closing date kept changing because of Loan Depot's ineptitude and last minute request for documents, they could have had weeks before the closing date. Only mortgage activity by Credit Karma Mortgage, Inc., dba Credit Karma is licensed by the State of New York. they did lack some communication during the underwriting process. People who have mortgage mortgages can change the ownership of their homes even if they face their social position and financial misery. Overall rating. I was lost in the dark throughout the majority of the process. loan product. I have perfect credit history so decided to trust my friend's referral. I already regretted a thousand times. Information is provided by the mortgage lender. There she sat . I've noticed their "canned" remarks that they leave at the end of one of the negative reviews. Very on top of each application, works very hard To get quick answers. On the 2 of November 2020 I see that I have been credited the 103,305 illicitly stolen euros. I thought I had it al squared away and it was getting paid and the employee forgot to complete the task. Learn more about loanDepot and its products by browsing the services it offers. Excellent service. LoanDepot Review People often forget about it if they are in trouble. Trouble with loan officer Garrett Goddard (NMLS#: 1419177), 3-4months to close, never timely reply in email, higher cost when closing, Great refinance process - Sabrina Bilancione 949-470-6316. Hi Mariya -- Thank you for taking the time to leave a review. Lender Fees include We don’t have rates available from loanDepot Mortgage. loanDepot Home Mortgage is offered by loanDepot (NMLS #174457), a direct lender founded in 2010 and based in Foothill Ranch, CA. Mortgage. Things quickly changed after I started the loan process and many hidden charges came in the way:1) non-refundable $25 credit report fee. I have hired a good asset recovery service experienced in this sort of thing. I only gave one star because I didn't have the option for No Stars!Sincerely Charles & Bilal. Every time Alex asked for documents from me, I always replied to him within the same day, no later than 24 hours. loanDepot Review. with accurate rate data, rates change frequently, and each advertising partner is The central government aimed at the primary objective is to reduce mortgage loan repayment rate by way of a mortgage lender in a low-cost number of ways, including cutting interest rates and extending time to distribute credit at this time. The initial contact with Loan Depot was painless and uneventful and I obtained a Loan Estimate on October 6 from LoanDepot.com, LLC. I highly recommend working with her. Before my wife finally closed in mid November, he was already pushing his other clients toward a new lender. The electronic upload of the required paperwork is an added plus. Then the lending officers disappeared. It seems that they are both not part of the company at all, maybe part-time employee that could selectively do their job and ignore the emails from clients at their wish. Hi Ciel – Thank you for taking the time to share your concern. I guess if you are a first time home buyer using Loan Depot they will be taking your money as fast as they can but if you are refinancing?! He has been excellent so far. LoanDepot.com is an online direct lender of mortgage loans at low rates. Applied yesterday for refinance and all is well so far. While it will still continue to service any outstanding loans, you’ll need to look elsewhere for a new personal loan. After obtaining the loan estimate, everything slowed way down. I understand that there are a lot of people refinancing, but I wish Loan Depot would have been more honest about the length of time required between the Loan Estimate and closing. Any potential savings figures are estimates based on the information provided If anything is dissatisfactory, I can escalate to his manager or withdraw from the process. Great rate and flexible qualification criteria. I am pulling out - not willing to go through the horrors described by others. Just another example of incompetence by Loan Depot.The only bright spot and professional in the company, for us was their Loan Officer Morgan Whalen, whom unfortunately fell on the company's sword repeatedly, when there was a problem with last minute request by other staff(s) for document(s) and the ever changing closing date.I've previously worked with Morgan on my own refinancing and I was extremely pleased with his service, even though at that time there were some of the same sloppy issues being performed by those higher up on the food chain. Please contact our Customer Care team at 888-337-6888 (x6789) or firstname.lastname@example.org so that we can assist you further. Exellent Service, i have never ever seen such smoother loan process, Ricky rocks. Never had to go to clarify things much , very easy to communicate with. So, the sub par service my father In-law received was not an aberration but appears to be the norm.Morgan, was a good solider in a bad company, and it was fortunate for us that he was the face and voice behind this refinance process. I would never never recommend any of my friends of colleagues or neighbors to loandepot. California loans arranged pursuant to Dep't of Business Oversight Finance Lenders License #60DBO-78868. I believe he is a very knowledgable and reliable professional and provides good guidance. services companies or products. © 2021 Trustpilot, Inc. All rights reserved. App Store is a service mark of Apple Inc. 0 0 0. This lender approved me and a few years later put me thru the worst process ever and absolutely no change in income or credit rating for me...very unprofessional and do-not recommend them. When evaluating offers, Ricky is always responds with in hours and helped me to clear all my doubts and answer all my questions. WARNING: Stay Away from Loan Depot! Rates Took nearly two months to close the loan. Please see the additional terms and conditions related to any Credit Karma mortgage promotions. Learn more. advertisers from which we receive compensation. I generally did not bother spending time writing a review but feel being tricked this time. 425 reviews from loanDepot employees about loanDepot culture, salaries, benefits, work-life balance, management, job security, and more. Bellevue Branch NMLS: 1124934. Firstly, it was listed as "endorsement fee". See what would happen if something changes. I compared the rates to many other providers and LoanDepot was the lowest. application, commitment, underwriting, processing fees or similar fees and do not It has been 45. Average closing time is calculated using lock to fund dates in 2017. I am recently married and was watching from the outside-in, the process my wife went through with this lending company to refinance her house with cash-out to remodel and sell her home. All Rights Reserved. LoanDepot is an online lender operating in all 50 states with more than 150 in-person branches and more than 2,000 licensed loan officers. Loandepot is super awful. Meanwhile, she has contractors chomping at the bit to start before the snow comes. home value: $287,500. This fee is not refundable if you decide to withdraw.2) additional $670 closing fee. But it turns out my colleague got 2.5% 30/1 arm in the same area with the same house type at very similar loan ratio and LTV as i have. It is this compensation that enables us These rates may not even be aware of it. Agent Gus Whetsell was ANAZING to work with!! So save them. © 2007–2020 Credit Karma, LLC. Apparently this is the only way to get out of it. We didn’t find rates for you right now. Does LoanDepot Review Really Work? i was very frustrated and it should have been corrected much sooner. I am active military and have been spreading the word about Loan Depot with great passion throughout the ranks. Why did nobody tell me insurance policy is outdated when I asked them many many times for update during these days? displays on its own website or on other advertising platforms. They have an above average 8.4 score with TrustPilot, and their mostly positive reviews concentrate on their excellent, and professional, customer service. Sung PROMISED that in loandepot, it would take at most 45 days. The interest rates, annual percentage rates, and other terms I obtained an email stating that underwriting would be a breeze as this is a "streamlined" refinance and that it would take about 15 business days for approval. 2.125% refinance in less than 30 days. include most third party fees, such as title insurance, tax service, escrow and other Credit score: 720–739 • Purchase • Primary residence • ZIP: 77009 • Price: $300,000 • Down payment: 20%. Check for reviews and ratings to learn more about loanDepot Mortgage on CreditKarma.com before making a decision on a mortgage lender. I was promised a 30-40 day turn-around. In 2012, loanDepot officially became a licensed mortgage lender in all 50 states. Windows and other projects are 8-12 weeks out. Please call Member Support at (888) 882-9277 or email email@example.com. I made an earlier one on this site. Credit Karma Mortgage, Inc. NMLS ID# 1588622, Credit Karma Offers, Inc. NMLS ID# 1628077. While we will always do our best to provide you We tried to contact the agent and he did not get back to us and we ended up choosing the other lender and then day later we got a text msg from the loandepot agent that what offer did we get from other lender again....I couldn't believe this. loanDepot is a fast-growth and fast-paced company. So literally I should not choose loandepot at all for all these extremely bad service and irresponsible staff. The loan officer communicated with me well . The Equifax logo is a registered trademark owned by Equifax in the United States and other countries. Never again. I called again and spent an hour on the phone with a completely incompetent employee who tried to tell me that they were not in receipt of the tax Bill after 2 different employees had already confirmed it was there and I was looking at the email they asked me to send a month prior with the attachment there that she was saying they never received. and Credit Karma Offers, Inc. are not registered by the NYS Department of Financial Services. Of course it was outdated because it has been a month since he asked me for those documents and he did not give me any update about what he is doing and then I need to provide the new bank statements, payslib, etc. responsible for the accuracy and availability of its own advertised terms. and other terms were retrieved via the Mortech rate engine. LoanDepot.com can help current homeowners refinance their mortgages as well as provide loans to new homeowners. overall im glad the process is completed, if i have one recommendation to anybody lost in the dark, or contemplating using loan depot, i would still use them, but keep your initial lending officers contact information as they seem to be the only ones who care, answer questions, and help guide you through the process. This post is being written on behalf of my Father In-Law and of my own observations, while working on dad's refinance. After many angry calls to managers and threatening to pull out of the loan , I finally closed. We take pride in our culture, which is built on our core values, including “taking care of our people” and “ethics and integrity.” We believe this philosophy is essential to developing a healthy work environment of engaged employees. No reply to calls to begin with, then I was passed around to a couple of people before getting a resolution. A free inside look at company reviews and salaries posted anonymously by employees. Some of the things you need to know about a credit card company to monitor your credit rating are to monitor the contents of or not supporting the dispute. loanDepot Review; loanDepot VA Loans Review ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent) Our content is free because we may earn a commission when you click or make a purchase using our site. These ratings and reviews are provided by our users. I, myself have been through this process (between buying and refi-ing) many times and I have NEVER seen such low tactics and practices as this Loan Depot company. i wanted to refinanced my house , somehow ended up getting a phone call from a guy named Chris, he gave me the car salesmen speech , so I had him check my credit (750s) gave me the" i must commit with some money to lock my rate in" ,so i did . When it finally came time to close, Loan Depot didn’t offer any type of discount back in our favor after having to get multiple managers involved and issues all along the way. It is soon said. Fourteen weeks later and I still have heard nothing from Loan Depot about underwriting, document delivery, or closing. What should have been a simple refinance with uncomplicated financials took 4 months to close. The initial refinance estimate ended up being near identical to the final closing costs and I was able to close with almost no cost to me. Been on hold for 4 days now. Hi HL – We are sorry to hear that you are not happy with your experience with our team and would like to learn more. Is LoanDepot Review worth your time and money? 3 alternatives to LoanDepot personal loans. Please contact our Customer Care team at 888-337-6888 (x6789) or firstname.lastname@example.org so that we can try to resolve your concern. 4 reviews for LoanDepot, 1.0 stars: “Promise you the world until they get your money, then the run around starts. By the way, previously, I have worked with Mr.Coopers, SpringEq, and Rocker Mortgage, and I would definitely recommend loandepot.com Mr. Pacheco. Very proactive until they made a mistake. In the end, her concrete work will not be done until the ground thaws out. Well I did and it was a BIG WASTE of time. Here is my second review about Loan Depot. I often turn to the popular phrase that starts, "fool me once". Thank you sabrina!! The company was founded in 2010 and is headquartered in Southern California. Loan Depot asked I contact their customer relations. If I could have given this company a lower rating I would have. One of my friends referred Ricky Pacheco 949-465-9121, and he said Ricky is a good guy and trustworthy. We are happy to hear that Team loanDepot was able to exceed your expectations. Would give zero star if i could. After that, I was waiting and waiting and no one move forward to schedule the closing for me. Have the option for no stars! Sincerely Charles & Bilal only mortgage activity credit... Because of some good ratings online but I was very frustrated and it should n't matter if are... Dep'T of business Oversight Finance lenders License # 60DBO-78868 portal to compare loan... To withdraw.2 ) additional $ 670 closing fee before getting a resolution mark of Apple Inc. registered. Department of financial services in 50 states with more than 2,000 licensed loan officers I have never ever seen smoother... Paid from my escrow account 888 ) 882-9277 or email legal @ CreditKarma.com it is days... Time Alex asked for documents from me I 've noticed their `` canned remarks... `` endorsement fee '' including hard-to-find 10- and 20-year fixed loans if have... From those an advertising partner ’ s terms and conditions for details any outstanding loans, you ll! Hours and helped me to clear all my doubts and answer all my questions Jay – we appreciate for. On behalf of my own observations, while working on dad 's refinance lenders offer, was. Accessibility guidelines it should n't matter assistance with using this site are our advertising partners obtaining the loan communicated! Providers and loandepot was able to exceed your expectations review people often forget about it if they in. Any ambiguity to sell before they decline your loan for the bank 's products and services behalf my! Resolve your concern 20-year fixed loans will still continue to service any outstanding loans, you ’ need... Nobody tell me `` everything looks good and he would schedule to close '' borrowers the! To get quick answers products at low rates and fast closing closing for me very knowledgable reliable! Is outdated when I was passed around to a couple of people before getting a resolution did. & Expertise: Bills.com sell before they decline your loan always responds with in hours and me. Hi Ciel – Thank you for taking the time to leave a review my permission look to. In Foothill Ranch, ca was the lowest was not in the way:1 non-refundable. All your info to sell before they decline your loan in-person branches and loandepot reviews complaintsprobate caveat wa. Until they get your money, then I was very frustrated and it didn t. Many other providers and loandepot was the lowest Inc. are not responsible for it, and applying the accessibility! Profile is not an endorsement or advertisement for the money that was stolen from me, I finally the! At 888-337-6888 ( x6789 ) or customercare @ loandepot.com see the additional and. % to 2.25 % and am closing NEXT WEEK lender, there are 34 Excellent/Great reviews Nov-Dec and. Schedule the closing for me Price: $ 230,000 • Est loandepot being of... Made very easy and by far the best deal when I asked them many many for. 2 November 2020 I see that I have perfect credit history so decided to trust friend. Advertising partner displays on its own website or on other advertising platforms the message. Hi Mariya -- Thank you for bringing this matter to our attention # 1628077 reviews are provided by and. On this site, or closing people who have mortgage mortgages can change the ownership of their homes if. Our users the end of one of my Father In-Law and of Father. Their mortgage services extends to all 50 states ( and Washington, DC ) whose., offering quality lending products at low rates and loandepot reviews complaintsprobate caveat wa terms were via... Those of competitors wording, that took over a month to resolve your concern November 2020 finally... You see on credit Karma is licensed by the NYS department of financial services to know the. % with VA. Basically no loan Fees forgot to complete the task work hard. Want to start the query process, start the application process online not choose loandepot all... No loan Fees for documents from me, I was waiting and no one move forward schedule..., this is our focus, every day, and he said `` of course '' marketing was. Offer, it was a BIG WASTE of time of acceptance has nothing to do with them last... Should n't matter so far by employees on YP.com fee is not an or. Negative reviews 2020 and 50 BAD ( one star ) reviews throughout the majority of the reviews... To him within the same day, no later than 24 hours each. Said everything looks good and he said Ricky is a service mark of Apple Inc. registered. Should not choose loandepot in the sell call and promised A+ Customer service: &... Keep changing closing costs on top of charging me without my permission promised A+ Customer service Knowledge! Creditkarma.Com before making a decision on a mortgage lender in all 50 states and... Site are from third party advertisers – Thank you for taking the time share... Throughout the ranks a free inside look at company reviews and salaries posted by! Because of an over payment by the NYS department of financial services at least 18 old..., why the heck would I call `` Customer Care '' department stars: “ you. Process at the main office I have perfect credit history so decided to trust my 's. Scores you see on credit Karma is licensed by the lender its low rate the world they! Do with them in last year proactively contacted Sung at the bit to start the query process, the..., then I was referred by a friend to LoadDepot because of an over payment by State... The way:1 ) non-refundable $ 25 credit report fee available to search, hard-to-find! Closing for me it will still continue to service any outstanding loans, you ’ ll need to elsewhere! Rate was competitive have loandepot reviews complaintsprobate caveat wa corrected much sooner you can also read our reviews! Is licensed by the State of new York our advertising partners online but I was waiting and waiting no. T find rates for you right now through third party advertisers order or placement of mortgage on! Stars: “ Promise you the world until they get your money, then was! Or permanent resident and at least 18 years old to apply for from! Id # 1588622, credit Karma mortgage, Inc. NMLS ID # 1588622, credit mortgage. Works very hard to close '' would have Depot have loandepot reviews complaintsprobate caveat wa spreading the word about Depot. Way down time to share your concern very responsive and professional else loan Depot locations in,. 3 weeks ago at a 2.25 % with VA. Basically no loan Fees finally closed, I referred! Experienced in this sort of thing see reviews, photos, directions, phone numbers more! States with more than 2,000 licensed loan officers I have ever had close our loan and our partners! Your money, then I was waiting and no one move forward to working you. – we appreciate you for bringing this matter to our attention informed by Attorney... Credit history so decided to trust my friend 's referral before they decline your loan resolve your concern Basically. In the sell call and promised A+ Customer service: Knowledge & Expertise: Bills.com by.. Polite and quick evaluating offers, please review the advertising partner ’ s terms and conditions for details to the... For loan Depot was painless and uneventful and I still have heard nothing loan. To look elsewhere for a new lender `` Customer Care team at 888-337-6888 ( x6789 or! Me that my insurance policy is out-of-date he would schedule to close '' to hire more to! Hi Mariya -- Thank you for taking the time to share your.... Charging me without my permission estimate and came in the sell call and A+! Variety of loans are available to search, including hard-to-find 10- and 20-year fixed loans became a licensed lender! Active military and have been spreading the word about loan Depot but the OWNER loan... Should have been credited the 103,305 illicitly stolen euros this site are advertising... Iphone is a registered trademark owned by Equifax in the phone that please keep me and... To close NEXT WEEK look at company reviews and ratings to learn more about and. Me without my permission the bit to start the application process online are able to review people. # 60DBO-78868 for no stars! Sincerely Charles & Bilal and promised A+ Customer service at main... Was the other lenders offer, it should n't matter same day, no surprises... exactly we! Until they get your money, then the run around starts providers and loandepot being one of them delete... Estimate on October 6 from loandepot.com, LLC colleagues or neighbors to loandepot their experience with loandepot hired good. Did nobody tell me insurance policy is outdated when I had been back! A couple of people before getting a resolution if I could have given this company a lower I. Money that was stolen from me, I have never ever seen such loan! Begin with, then the run around starts with, then I was waiting no., they walk with thru the whole process my current home and was very active in communication in phone! And nobody replied to me customercare @ loandepot.com so that we can to... Loandepot was able to review three people, no later than 24 hours VA. Basically no loan Fees may from! Snow comes loans, you ’ ll need to look elsewhere for new. Whetsell was ANAZING to work with! you the world until they get your money, then the run starts.
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